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Front Office Supervisor

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عدد الوظائف الشاغرة

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الوصف الوظيفي

We are seeking an enthusiastic and professional Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha. As a key member of our hospitality organization you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team.

  • Provide leadership and guidance to the front office team fostering a collaborative and goaloriented environment
  • Oversee daily front office operations ensuring efficient checkin and checkout processes
  • Deliver outstanding customer service addressing guest inquiries and resolving issues promptly and professionally
  • Collaborate with other departments to ensure seamless guest experiences throughout their stay
  • Train and mentor front office staff promoting their professional development and enhancing team performance
  • Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
  • Manage shift schedules and allocate tasks effectively to maximize team productivity
  • Handle guest complaints and feedback with empathy and professionalism ensuring timely resolutions
  • Implement and maintain standard operating procedures for front office operations
  • Assist in managing the departments KPIs and achieving financial targets
  • Stay updated on local events and attractions in Doha to provide knowledgeable recommendations to guests

Qualifications :

  • Proven experience in a front office or reception role within the hospitality industry
  • Strong leadership and team management skills
  • Excellent customer service orientation with a friendly and professional demeanor
  • Ability to work efficiently in a fastpaced environment and handle multiple tasks simultaneously
  • Strong problemsolving skills and ability to make decisions under pressure
  • Exceptional communication and interpersonal skills
  • Detailoriented with a focus on accuracy and quality
  • Flexibility to work various shifts including weekends and holidays
  • Proficiency in hotel management software
  • Excellent command of English both written and spoken
  • Indepth understanding of hospitality industry standards and best practices
  • Ability to adapt to the diverse cultural environment of Doha Qatar


Additional Information :

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.


Remote Work :

No


Employment Type :

Fulltime

نوع التوظيف

دوام كامل

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