Position Title: Presales Engineer

Department: Sales & Business Development

Location: Hydra Algeria

Reports To: Head of Sales

Role Overview

The Presales Engineer plays a critical role in bridging technical expertise and business needs. This role focuses on understanding customer requirements designing tailored solutions and supporting the sales team throughout the sales lifecycle. Additionally the Presales Engineer is responsible for ensuring the accuracy of technical data and opportunity stages within the CRM system ensuring a seamless sales process.

The ideal candidate should have a mix of technical knowledge strong communication skills and the ability to work collaboratively across departments.

Key Responsibilities

1. Client Engagement:

• Collaborate with the sales team to understand client needs challenges and goals.
• Participate in client discovery meetings to gather detailed technical requirements.
• Present tailored solutions and demonstrate Cybears offerings (e.g. CSDS SOC MSSP).

2. Solution Design:

• Develop technical solutions aligned with client requirements and Cybears service portfolio.
• Prepare detailed proposals architecture diagrams and implementation plans.
• Ensure all proposed solutions are scalable costeffective and aligned with Cybears standards.

3. Sales Support:

• Provide technical expertise during negotiations and address client objections.
• Conduct Proof of Concept (PoC) activities to validate solutions for clients.
• Assist in the preparation of RFP/RFI responses ensuring technical accuracy.

4. CRM Role and Updates:

• Ensure accurate and timely updates in the CRM system related to:
  • Technical feasibility assessments.
  • Solution design and proposal milestones.
  • PoC progress and outcomes.
• Collaborate with the sales team to ensure opportunity stages reflect the latest status.
• Log detailed notes on technical discussions challenges and next steps within the CRM.
• Use CRM data to track technical bottlenecks and propose solutions to resolve them.

5. Collaboration and Communication:

• Act as a liaison between sales delivery and technical teams to ensure smooth transitions from presales to implementation.
• Work closely with the marketing team to develop technical content for webinars workshops and thought leadership initiatives.
• Share client feedback and technical insights to improve Cybears offerings and services.

6. Continuous Improvement:

• Stay updated on the latest trends in cybersecurity including technologies frameworks and best practices.
• Participate in training and certification programs to maintain technical expertise.

Key Qualifications

Education:

• Bachelors degree in Computer Science Information Technology or a related field.

Experience:

• 3 years of experience in a presales or technical consulting role preferably in the cybersecurity industry.
• Proven experience supporting complex sales cycles and delivering technical solutions.

Skills:

• Strong knowledge of cybersecurity domains including SOC MSSP Threat Intelligence and Risk Management.
• Proficiency in solution design proposal creation and technical presentations.
• Excellent communication and interpersonal skills with the ability to simplify complex concepts for nontechnical audiences.
• Strong organizational skills to manage multiple clients and projects simultaneously.
• Experience using CRM systems (e.g. Odoo Salesforce) to manage opportunities and document processes.

Why Join Cybears

At Cybears we are redefining cybersecurity across the MEA region. Joining our team means being part of an ambitious journey to deliver innovative and impactful solutions. We offer:

• A collaborative and growthoriented work environment.
• Opportunities to work on cuttingedge projects in cybersecurity.
• A chance to contribute to building a safer digital world.