Front Desk Agent
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Front Desk Agent
As a Front Desk Agent you will be the first point of contact for guests responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills a professional demeanor and a passion for providing toptier guest service. This role requires attention to detail multitasking abilities and a guestfocused approach to ensure a seamless checkin and checkout experience.
What is in it for you:
- Engage in conservation efforts and help preserve wildlife.
- Enjoy sustainable adventures with exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate innovative team.
Key Responsibilities:
Guest Service Excellence: As a Front Desk Agent you will greet and welcome guests with a friendly and professional attitude ensuring a positive first impression. You will handle checkins and checkouts efficiently ensuring accuracy and timely service. Additionally you will address guest inquiries requests and concerns promptly and professionally ensuring high levels of guest satisfaction throughout their stay.
Operational Support: You will manage reservations room assignments and special guest requests ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.
Administrative Support: Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally you will assist in preparing daily reports including occupancy levels arrivals and departures to keep the team informed and operations running smoothly.
Team Collaboration: Working closely with other departments such as housekeeping and maintenance you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.
Health Safety and Compliance: You will adhere to all health safety and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations guest confidentiality protocols and industry standards will be a key part of your role in ensuring smooth and efficient operations.
Qualifications :
Experience: Previous experience in a similar role within the hospitality industry is preferred.
Communication Skills: Strong verbal and written communication skills in English; Arabic is a plus.
Customer Service Focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.
Organizational Skills: Strong attention to detail with the ability to multitask and prioritize responsibilities.
Technical Proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.
Flexibility: Ability to work flexible hours including evenings weekends and holidays.
Professionalism: A professional approachable and friendly demeanor.
Additional Information :
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000 with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrians vision to restore and rewild degraded farmland which he developed into a widelyacclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of ecotourism in a povertystricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could coexist sustainably. From this initial success the Mantis model was then developed worldwide understanding that consumers could use the Mantis portfolio as a mark of quality consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Do what you love care for the world dare to challenge the status quo! #BELIMITLES
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
