Fraud Monitoring Analysts - Banking
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We are currently looking Fraud Monitoring Analysts for our Qatar operations with the following terms & conditions.
Required Experience:
Min. 3 years of experience in fraud monitoring customer verification call center compliance roles.
Practical knowledge of digital fraud threats (e.g. phishing account take over social engineering mule accounts).
Prior exposure to alerthandling systems or banking fraud case management tools is preferred.
Customer service or transaction verification experience is highly valued.
Skills & Competencies:
We are looking for skilled fraud analysts who will operate around the clock ready to respond to any fraud incident being reported.
Excellent verbal and written communication skills especially for customer calls and internal coordination.
Analytical and riskoriented thinking to identify patterns and escalate effectively.
Attention to detail for documentation case tracking and escalation notes.
Ability to handle sensitive interactions with professionalism especially under pressure.
Comfort with working in a rotational shift setup including overnights weekends or holidays.
Team collaboration mindset especially when working with compliance and fraud recovery teams.
Language Requirements:
Fluent English is mandatory.
Arabic is a strong advantage.
Must be able to document and communicate clearly particularly during urgent cases.
Educational Qualifications:
Bachelors degree based on Banks internal procedural requirements.
Key Responsibilities:
Staff will work in rotating 8hour shifts as part of a 24/7 fraud monitoring team including weekends public holidays and overnight.
Handling fraud complaints / reports / cases reported by Bank Customers through reporting channels
Handling fraud complaints / reports / cases received from other financial institutions by following internal procedures
Monitor and handle realtime fraud alerts generated by internal fraud monitoring systems
Conduct firstlevel assessments on suspicious transactions across various banking channels. Use bank systems to investigate cases account activities identify suspicious activities and take urgent preventive actions.
Whenever necessary contact customers to verify transactions and gather details; escalate unresolved or suspicious activity to permanent staff.
Accurately document customer responses and fraud handling actions in internal case management systems and registers.
Escalate confirmed or complex fraud cases to supervisors or designated fraud recovery staff for further investigation. In the cases where a confirmed fraudulent activity is detected the analyst will refer the details to the core Fraud Control team to perform detailed investigations STR reporting regulatory communications
Receive handle document and redirect fraud caserelated queries and reports from:
Internal stakeholders (e.g. operations call center compliance);
Joining time frame: 2 weeks (maximum 1 month)
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
