Scope of Position:
The Spa Therapist is responsible to deliver professional massage therapy body treatments ensuring maximum efficiency safety and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times and have comprehensive knowledge and details of all spa treatments products facilities and services.
Responsibilities:
- Demonstrates a commitment to provide warm anticipative service to exceed the needs and expectations of our discerning guests
- Possess knowledge about all aspect of Movenpick treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to with complete details
- Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times
- Performs all massage body treatments and aesthetic services as certified or trained to do so and as per Movenpick brand standards
- Ensures individualized guest service through acknowledging and responding to needs and expectations
- Reviews guests medical history/ waiver and all information prior to performing each treatment.
- Maintains cleans and neat work environment at all times ensuring equipment for body treatments and personal equipment in safe working order
- Maintains proper supplies of professional products towels and other supplies in treatment rooms
- Possess thorough knowledge about all aspect of spas operations including telephone usage guest relations retail sales and spa services and facilities
- Assists members and guests with the use of spa facilities (sauna steam salt room etc.
- Works with related hotel departments to ensure efficiency in meeting guest needs
- Contributes to the team environment by assisting spa colleagues in all areas
- Participates in the orientation and training of all new/temporary colleagues assigned to Movenpick
- Follows Occupational Health and Safety regulations
- Perform other duties as and when required.
Qualifications :
- Minimum of twoyear experience in spa industry or hospitality an asset.
- Must possess outstanding guest service skills professional presentation and sophisticated verbal and written communication skills.
- Must be guestoriented have a vibrant personality and radiate enthusiasm to assist people.
- Proficient in English language (verbal and written) with a second or third language as an asset.
- Must be able to handle a multitude of tasks in an intense everchanging environment.
- Must be flexible in terms of working hours and able to work with little or no supervision.
Remote Work :
No
Employment Type :
Fulltime