- Ensure that all guests baggage are received and delivered promptly and properly upon arrival and departure including baggage storage
- Be thoroughly aware of arrivals and departures of each day especially VIPs and Groups
- To assist the Doorman in supervising traffic control in the driveway during peak hours
- Do weekly schedules for bellman staff in relation to Hotel occupancy
- Conducts daily briefing and ensures that all uniformed service staff are properly instructed and properly dressed neat clean and tidy at all times
- Be responsible for Bellmen training (including identifying training needs)
- Ensure that all staff are fully informed and knowledgeable on hotel facilities
- Ensure that the surrounding areas in the lobby level and main entrance are clean
- Prepare newspaper orders and coordinate with news vendors for early delivery; instruct Bellmen in preparing and delivering them to guestrooms
- Ensuring that all equipment is in proper condition and recorded properly
- Must be fully conversant with emergency evacuation and fire procedures and ensure all uniformed staff are aware of these procedures
- Ensure the baggage room is clean and in order at all times
- Use the Duty Log to document matters of importance and brief Chief Concierge daily
- Arrange transport with the Airport Concierge and coordinate luggage
Qualifications :
- 2 years of experience in Bell Captain role preferably in a luxury or fivestar resort.
- Strong leadership problemsolving and organizational skills.
- Proficiency in property management systems (PMS) such as Opera.
- Excellent communication skills in English.
- Ability to work in a fastpaced multicultural environment.
- Strong attention to detail and a guestfocused approach.
Additional Information :
- Being a SLS employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
We are an inclusive company and our ambition is to attract recruit and promote talent
Remote Work :
No
Employment Type :
Fulltime