University Bookstore Supervisor

Job Overview

Oversee daily operations at AUBH campus bookstore making sure to manage sales organize store categories and handling supplier relationships. The bookstore offers a wide range of products including books clothing bags branded merchandise and food items.

Duties and Responsibilities

1. Oversee daily sales activities ensuring excellent customer service and achieving sales targets. Implement promotional strategies to increase store revenue.
2. Maintain an organized and attractive store layout. Regularly update product displays and ensure merchandise is wellstocked and properly categorized.
3. Establish and maintain relationships with suppliers. Manage ordering receiving and inventory control for books apparel branded items and other merchandise.
4. Conduct regular inventory checks and audits. Manage stock levels ensuring optimal inventory to meet customer demands without overstocking.
5. Regularly review and analyze SKU performance to identify trends and student needs. Adjust product offering based on data to add remove or update items ensuring the store remains relevant and meets seasonal demands.
6. Lead and supervise bookstore staff (Mainly WorkStudy Student) including selection training scheduling and performance management. Foster a positive and productive work environment.
7. Address customer inquiries complaints and feedback promptly and effectively. Enhance the customer shopping experience through excellent service and support.
8. Assist in budgeting financial reporting and expense control. Manage cash handling including daily reconciliations and deposits.
9. Coordinate marketing efforts and promotional events in collaboration with the marketing department.
10. Ensure compliance with university policies and regulations. Maintain a clean safe and welcoming store environment.
11. Update and follow up on the point of sales linked to online shopping follow up on online orders and coordinate with delivery agents.

Qualifications:

• Bachelors degree in business administration Retail Management or a related field (Relevant experience may be considered in lieu of a degree).
• Relevant professional certificates is preferred.
• Fresh graduates are encouraged to apply.
• Experience in retail management or a similar role is desirable.
• Experience in a bookstore or academic setting is a plus.
• Strong leadership and team management skills.
• Ability to motivate and develop staff to achieve store goals.
• Excellent organizational and multitasking abilities.
• Strong attention to detail in store organization and inventory management.
• Superior customer service skills with a focus on enhancing the customer experience.
• Effective verbal and written communication skills. Ability to interact professionally with students faculty staff and suppliers.
• Proficiency in retail management software and pointofsale (POS) systems. Basic knowledge of marketing and social media platforms.
• Ability to analyze sales data and customer feedback to improve category management and meet customer expectations.
• Comfortable working in a retail environment that may require standing for extended periods.
• Ability to lift and move merchandise weighing up to 15 Kg.

Required Experience:

Manager