work from home- Application Support Specialist

Job Description

• Provide first level investigation and diagnosis.
• Resolve service requests.
• Escalate service requests that cannot be resolved within agreed timescales.
• Follow up till the closure of the incident with second and third line support.
• Log all relevant service request details and allocate categorization and prioritization codes.
• Assist users with data conversion/migration.
• Design, develop and maintain reports used by systems users.
• Close all resolved requests and other calls.
• Conduct user satisfaction call-backs/surveys as agreed.
• Communicate with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

Job Requirements

• BA in IT, Computer Science or Computer Software Engineering
• 2+ years of experience in Technical / Application Support roles.
• Experience in supporting large-scale systems (ERP, financial, Project management ).
• Hands-on experience in MySQL Databases and windows troubleshooting.
• Excellent communication skills.