Offshore Account Representative - Bilingual Hebrew/English Speakers

Job Description

Due to client growth, we need Hebrew speakers to work on a variety of campaigns. So, if your Hebrew language is (B2/C1) or above, and your English is (B1)... Come now and join our Customer Service team!

Benefit from free transport, family medical insurance and ongoing career development opportunities at Concentrix!

• Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
• Provide responsive and competent telephone support to customers in the areas of problem-solving and handling customer inquiries. Delivering and exceeding customer-specified service levels for handle time.
• Typically would not have sales goals/quotas.
• Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
• Work requires some judgment but is performed primarily according to standard procedures with close supervision.
• Provide responsive and competent customer support within a call centre environment.
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
• Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
• Learn, understand, retain and regularly update and demonstrate product/process knowledge.
• Track, document and retrieve information in the call tracking database.