IT Helpdesk Agent

Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
• Create login credentials.
• Respond to queries either in person or over skype.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Run reports to determine malfunctions that continue to occur.

Job Requirements

• Must be a graduate of Information Technology or any other related courses.
• Must have good knowledge on PC Troubleshooting (software/hardware)
• Must have good communication skills
• Must be willing to work on a shifting schedule