Customer Service Agent

Job Description

• Communicate with customers though any social media channel including chat, email, Facebook, Instagram and what’s app.
• Responsible for answering all customers’ inquiries by clarifying desired information and provide the support needed.
• Seize the opportunity to up-sell and/or cross sell accounts; explaining new features.
• Logs the active sheet and submitting it to department manager
• Handle complains, work on solving them and lower escalation record.
• Upload orders on Odoo system in order to activate the order.
• Manage and keep track of failed, canceled and pending calls and tacking corrective actions for improvement.
• Support in talking in inbound and outbound calls during rush hours if needed.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationship and engage customers by taking the extra mile to insure overall customer satisfaction.
• Meet personal/team qualitative and quantitative targets.

Job Requirements

• Bachelor Degree
• Excellent in English written and spoken