Assistant Front Office Manager - Female
نُشرت في :
05-03-2025
صاحب العمل نشط
1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
- Assist the Front Office Manager in fostering a positive and structured work environment within the department which encourages the successful operation of the business calling upon the necessary processes to deal with disciplinary grievance and workforce change situations and maintaining well care of Heartists.
- Greet and assist guests in a warm courteous and professional manner.
- Handle guest complaints and inquiries promptly striving to resolve issues to ensure guest satisfaction.
- Ensure guests receive accurate and timely information about hotel amenities services.
- Handle guest complaints and concerns in a professional and empathetic manner aiming for swift and satisfactory resolution.
- Establish and maintain positive relationships with repeat guests VIPs and corporate clients.
- Implement strategies to enhance guest loyalty and satisfaction contributing to positive online reviews and ratings.
- Oversee the front desk teams daily operations including checkin checkout and guest registration processes.
- Monitor room availability reservations and room assignments to maximize occupancy and revenue.
- Maintain accurate and organized guest records ensuring compliance.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
- Proficiently use hotel management software and technology to manage reservations checkins and guest preferences.
- Troubleshoot and resolve technical issues related to front desk systems.
- Act as a key contact for emergency situations following established protocols to ensure guest safety and wellbeing.
- Maintain knowledge of hotel evacuation procedures and assist in training staff on emergency protocols.
- Speaks English & Russian Langauge
Qualifications :
- Highly organized resultsoriented with the ability to be flexible and work well under pressure
- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Degree or Diploma in Hospitality Management is an asset
Additional Information :
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
