Nobu Reception Manager

Who We Look For:We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.Who We Look For:We are seeking a highly skilled and experienced Reservation Manager to join our dynamic team. The Reservation / Reception Manager will be responsible for overseeing all aspects of the restaurant reservation operations, ensuring seamless coordination between front-of-house and back-of-house teams, and delivering exceptional customer service.Job Description:-Reservation Management:• Oversee the entire reservation process, including handling incoming reservation requests through various channels (phone, email, online platforms).• Manage reservation systems and databases to ensure accuracy and efficiency.• Effectively maximize revenue by managing reservations department on a day to day basis. Strategically manager both short and long term to achieve profitability targets.• Maximize opportunities for up-selling.• Coordinate with the front-of-house team to allocate seating and optimize table turnover.• Monitor reservation trends and adjust staffing levels and seating arrangements accordingly.• Customer Service:• Provide personalized assistance and guidance to customers during the reservation process.• Address customer inquiries, complaints, and special requests in a prompt and professional manner• Responsible for thorough communication of all relevant offers, promotions and restrictions to the Reservations Team and all other relevant parties as required.• Ensure a high level of customer satisfaction by delivering exceptional service at all times.Team Management:• Lead and supervise the reservation team, including training, scheduling, and performance management.• Foster a positive work environment and promote teamwork and collaboration among team members.• Conduct regular meetings to communicate goals, expectations, and updates to the team.• Implement strategies to maximize reservation bookings and optimize revenue.• Monitor reservation trends, analyze data, and generate reports to identify opportunities for growth.• Collaborate with the marketing and sales teams to develop promotional offers and campaigns to drive reservations.• Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.• Work closely with Restaurant General Manager and Assistant General Managers as well as captains. Operational Efficiency:• Streamline reservation processes and procedures to improve efficiency and productivity.• Ensure compliance with company policies, procedures, and industry regulations.• Implement best practices and standards to enhance the overall reservation experience.Events• To manage the active conversion of customer enquiries into confirmed sales and contracted business• To develop future and repeat business contributing to the profitability of the restaurant• To deliver the brand standards of outstanding customer service, whilst ensuring a clear and effective line of communication is maintained with the operational team• To ensure effective information gathering and analysis is conducted, in order to identify and maximize on all possible opportunities and minimize any risks• To interact with other functions to ensure we exceed our customers , owners and shareholders expectations• To maximize revenue opportunities• To manage the department s day to day adherence of the selling strategy to yield events space• To review all forthcoming business, identify gaps and ensure pro-active measures are taken to achieve targets• To contribute to the setting of the events selling strategy and to guide and develop the Event Planners.• To ensure pro-active sales activity to develop new business• To obtain full knowledge of competitors products to understand the market place and ensure continued competitiveness• To develop a sales culture within the department• To prepare the weekly forecasts for events and be actively involved in the weekly forecasts and quarterly reviews for rooms.Preferred Qualifications and Skills• Bachelor's degree in Hospitality Management, Business Administration, or related field.• Proven past experiences in a similar role within the F&B industry.• Strong understanding of reservation systems and booking platforms.• Excellent communication, interpersonal, and customer service skills.• Ability to multitask, prioritize tasks, and work effectively under pressure.• Leadership skills with the ability to motivate and inspire a team.• Proficiency in MS Office and reservation management software.• Flexibility to work evenings, weekends, and holidays as needed.• The ideal candidate will have an outgoing personality and a can-do approach to any task!Our Offering:- Opportunities to build a successful career with global potential Unique strong culture - diversity of 50 different nationalities Living accommodation in a high quality, well-resourced apartment Excellent Training and Development opportunitiesEmployee Recognition Programs Complimentary nights at FS Hotels WorldwidePaid annual home leave tickets Complimentary meals in employee restaurants Free transportation to work Medical coverage