Online Chat Specialist

We are seeking for a skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers...

Responsibilities

The successful candidate will offer quick and accurate assistance to customers..

Provide information and assistance to users on the use and management of their online school store

Assists customers with data issues report development and use data entry and other advanced system functions

Troubleshoot connectivity issues and student balance discrepancies

Student Store online setup and management

Create district administrator credentials for reporting and support

Manages unresolved or open problem tickets to successful completion Researches documents and communicates customer problems

Uses appropriate information systems to enter status and flags unresolved items for followup

Identifies and reports problems to product specialist team

Provide escalated support assistance to users on the school prepayment software product

Researching fees and payment fee models

Responding to customer emails and calls regarding customer set up information

Special projects as assigned

Remote Work :

No