CRM Manager - Health And Beauty

• Lead CRM strategy and execution optimizing campaigns with thorough analysis for ROI.
• Utilize diverse consumer data to tailor CRM programs aiming at enhancing loyalty and lifetime value.
• Establish and manage loyalty programs including point systems and special offers.
• Develop customer segmentation models for targeted CRM messaging.
• Collaborate with Marketing Team on CRM initiatives for new products.
• Deploy CRM campaigns across offline and online channels for integrated communication.
• Manage databases for multichannel communication strategies.
• Supervise CRM platforms to ensure seamless data handling.
• Coordinate with vendors to implement and test new CRM systems.
• Continuously identify growth opportunities and prioritize customer satisfaction solutions.

Qualifications

• Minimum 23 years in CRM experience in fastpaced marketing beauty industry is preferred.
• Strong analytical project management and customer understanding skills requiring crossfunctional collaboration.
• Proficient in English Thai and MS Office especially Excel.
• Excellent communication detailoriented and deadlinedriven.
• Creative proactive problemsolving and customerservice oriented.
• Adaptable to fastpaced environments selfmotivated and interested in beauty fashion retail and ecommerce trends.

Remote Work :

No