L1 Technical Support IT

This is a remote position.

• Ticket Management and Dispatch: Manage the intake prioritization and dispatch of support tickets through Autotask ensuring adherence to SLAs and effective issue resolution.
  
• L1 Technical Support: Handle basic IT support tasks including Microsoft 365 administration Microsoft Teams SharePoint and OneDrive management Windows user setup basic software installation and troubleshooting.
  
• Documentation and Knowledge Management: Work with senior techs to maintain accurate IT documentation in ITGlue and create knowledge base articles to aid selfservice.
  
• Customer Communication: Actively communicate with clients providing updates and translating technical details effectively.
  
• Continuous Improvement: Identify trends in support issues and participate in training to enhance skills and knowledge.
  
  
  

Requirements

• Bachelor s degree in Computer Science IT or related field preferred.
  
• At least 3 years experience
• Demonstrated experience in L1 technical support with proficiency in Microsoft 365 Teams SharePoint and Windows systems.
  
• Strong troubleshooting abilities and experience with ticketing and documentation systems.
  
• Excellent communication skills both verbal and written.
  
• Independent work style with strong prioritization skills.
  
• Relevant IT certifications are a plus.
  

Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent from Day 1
  
• 20 Days Annual Leave and 5 Days Sick Leave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course a competitive salary