Application Support Specialist

Job Title: Application Support Specialist

Location: Remote

We are seeking candidates who meet the following qualifications:

Responsibilities:

• Offer initial support and troubleshooting for software applications efficiently resolving technical issues.
• Act as the main contact for endusers promptly addressing inquiries and assistance requests.
• Analyze application issues and escalate as needed to ensure timely resolution.
• Document all support activities accurately including incident reports and resolutions.
• Collaborate with diverse teams to identify root causes of recurring issues and implement permanent solutions.
• Conduct regular application maintenance tasks including updates and configurations.
• Conduct user training sessions and create user guides to promote selfservice and enhance user knowledge.
• Assist in testing and deploying new software releases ensuring minimal disruption to operations.
• Monitor application performance and system health performing proactive maintenance to prevent downtime.
• Stay updated on industry trends and share knowledge with the team.

Requirements:

• Bachelors degree in Information Technology Computer Science or related field.
• Demonstrated experience in application support or similar roles with a solid understanding of software systems.
• Proficient in troubleshooting techniques with prompt problemsolving skills.
• Excellent communication and interpersonal skills for professional interaction with endusers.
• Strong customer service orientation with a proactive approach to meeting user needs.
• Ability to work both independently and collaboratively in a team environment.
• Familiarity with ITIL framework and IT service management (ITSM) processes is advantageous.
• Experience with ticketing systems and incident management tools.
• Knowledge of SQL queries and database management systems (DBMS) is a plus.
• Preferred certifications: ITIL Foundation or HDI Support Center Analyst (HDISCA) but not required.
  
  If you meet these qualifications please submit your application via link provided in Linkedin. Kindly do not call the general line to submit your application.