IT Systems Analyst III

Our client is looking for IT Systems Analyst III for a 7months contract in Lawrenceville GA. End User Services IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organizations IT infrastructure by providing technical assistance and support to endusers. This role involves responding to user inquiries diagnosing and resolving hardware and software issues and maintaining the overall health of desktop systems. The IT Systems Analyst III collaborates with the IT team to address technical challenges implement solutions and contribute to the organizations IT strategy. This role requires a balance of technical expertise effective communication and a commitment to delivering highquality support to endusers.

Skills:

Bachelors degree in Information Technology Computer Science or a related field and/or relevant experience.

Proven experience in a Desktop Support or similar role.

Strong knowledge of desktop operating systems (Windows macOS) and common software applications.

Familiarity with networking concepts and protocols.

Preferred Experience:

CompTIA A

CompTIA Network

ITIL v4 Foundation

Responsibilities:

Respond to user inquiries and provide timely and effective technical support through various channels such as phone email and inperson interactions.

Assist endusers with hardware and softwarerelated issues troubleshooting problems to resolution.

Install configure and maintain desktop operating systems software applications and peripheral devices.

Ensure that systems are uptodate with the latest software patches and updates.

Conduct hardware diagnostics and resolve issues related to desktops laptops printers and other peripherals.

Perform hardware upgrades and replacements as required.

Collaborate with the IT team to escalate and resolve complex technical issues.

Communicate effectively with endusers and escalate problems to higherlevel support when necessary.

Implement and enforce security measures to safeguard computer systems and data.

Ensure compliance with organizational IT policies and industry best practices.

Maintain accurate records of support requests resolutions and hardware/software inventory.

Create and update documentation for IT processes troubleshooting procedures and user guides.

Provide basic training to endusers on IT concepts applications and best practices.

Foster a proactive approach to prevent common issues through user education.