Senior Service Operation Manager - Vanderlande

Job Title: Senior Service Operation Manager

Job Description: Position Senior Service Operations Manager Region Jeddah Department Operations Reports To Senior Service Manager Direct Reports Shift Duty Managers Senior shift leaders Shift Leaders Work Pattern (Day/Shift)

Knowledge:

• 1 Bachelor/Masters in engineering (Technical Electrical or Mechanical)
• 2 Lean Six Sigma Certificate
• 3 Certified Operations Manager (COM) is a plus

Key Experiences:

• 1 8 Years of Experience in Operations or technical function (Electrical or Mechanical).
• 2 5 Years Experience in Managing / Leading a team

Job Purpose Statement: Manage the Operations crew and activities to assure the service contract deliverables.

Key Activities:

• 1 Manage Operations Crew to Ensure optimal manpower & skills distribution.
• 2 KPI Reporting and major incident reporting (based on root cause analysis RCA)
• 3 Communication and coordination with stakeholders during operation and in case of major breakdowns
• 4 Initiate and drives improvements regarding processes procedures and systems used
• 5 Team Management Escalation management and stakeholder management.
• 6 Work collaboratively with different departments to ensure achieving contract deliverables and KPIs
• 7 Design and create plans of action for the various stages of the service operations process
• 8 Oversee recruitment hiring and training of new employees
• 9 Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences
• 10 Daytoday management of all customerfacing teams to ensure all teams work towards the same goals
• 11 Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices
• 12 launch new initiatives and projects that improve upon supportrelated processes to meet changing customer needs
• 13 Budget control managing monitoring and adjusting budget to ensure that the business remains on track to meet companies financial goals and deliver on the organizations objectives
• 14 Run a safe injury/accidentfree workplace

Job Requirements: null