Danish-speaking Customer Support to leading iGaming client in Malta

Are you a problem solver excellent communicator and a people person
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

You will be a part of a seamless Customer Service function working to achieve our goal of the best Customer Experience. Not only that your opportunity to learn and progress within our company is limitless!

Tasks

We want you to excel in the following:

• Help Danish speaking customers via email chat and telephone
• Work together with your team to reach the best customer satisfaction (including other KPIs)
• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety protection and responsible gaming

Requirements

Whats in it for you

At our company not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills develop your knowledge of the iGaming industry and be a part of a multicultural friendly environment.

Youre good at:

• Communication written and verbal in both Danish and English
• Strong Microsoft Office knowledge
• Background in customer service this can be face to face online or via phone calls
• Multitasking and time management
• Extra Awesome but not a requirement: Previous iGaming experience

Benefits

What we offer

Much like riding a rollercoaster sometimes life at our company can be lightning fast with twists and turns but always FUN! Then again what else would you expect from a business 75% millennial and 1700 strong spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the fainthearted but if youre a gogetter initiator and adrenaline junkie always striving to push the boundaries and challenge yourself then youll fit right in.

Good to know:

• Start date: Every second week
• Training is provided
• Salary: The salary consists of a base salary and a bonus scheme.
• Work hours: As a customer service agent you work shifts
• Location: Malta St Julians
• Generous relocation package offered