Tele calling BPO Executive

Overview

Key Responsibilities

• Make outbound calls to potential and existing customers
• Understand customer needs and provide accurate information about products or services
• Persuasively promote products or services to meet sales targets
• Handle customer inquiries and resolve issues promptly
• Update customer records and sales activities in the database
• Follow communication scripts and adhere to compliance regulations
• Collaborate with the sales team to meet customer needs
• Conduct customer satisfaction surveys and feedback followups
• Meet daily and monthly call targets
• Adhere to call center standards and procedures
• Report any technical or service issues to the appropriate department
• Provide feedback and suggestions for process improvement
• Maintain a positive and professional attitude during interactions
• Adapt to changes in products services or policies and procedures
• Attend regular training sessions to enhance skills and product knowledge

Required Qualifications

• High school diploma or equivalent
• Prior experience in telemarketing or customer service
• Excellent verbal and written communication skills
• Strong active listening and persuasion abilities
• Proven track record of meeting and exceeding sales targets
• Ability to handle customer complaints and escalations effectively
• Good knowledge of relevant computer programs and telephone systems
• Ability to multitask prioritize and manage time efficiently
• Flexibility to work in rotational shifts as per business requirements
• Adaptability to different customer personalities and situations
• Strong problemsolving skills and customerfocused mindset
• Familiarity with CRM systems and call center equipment
• Ability to work under pressure and maintain a positive attitude
• Commitment to continuous learning and selfimprovement

communication,active listening,persuasion,customer service,time management,multitasking,adaptability