System Support Supervisor

Job Summary Manage Support Desk functions including but not limited to: • Man 24 x 7 support and provide support to end users by coordinating with different IT providers. • Assist System Support Officer to develop and implement performance strategies, reports, etc. • Develop and implement solutions using MS- SharePoint • IT resources optimum utilization • Propose best solutions for business requirements • Monitor the tasks assigned to System Support team are completed according to the KPIs, SLAs, SOPs and Work instructions • Effective communication with internal & external stakeholders About You To be considered in this role you must hold a Bachelor’s Degree or equivalent and with minimum 3 years of job-related experience of which 1 year should be with previous experience in supporting GHA, Airport or airline, etc. IT systems. Experience in MS SharePoint, SharePoint Designer, ASP.Net/HTML/CSS/JavaScript, etc. is an added advantage. You should have excellent written and verbal communication skills. Good knowledge in MS Office is an essential requirement for this role. Previous experience within Airline / Aviation background is highly preferred. Note: you will be required to attach the following • Resume / CV • Copy of Highest Educational Certificate • Copy of Passport