L3- Support EngineerJava

J D L3 Support Engineer (Java) New Prospects

Job Title: L3 Support Seasoned Tech Support with Handson Coding in Java

Location: Remote / Hyderabad

Experience 3Yrs

About Us:

Technoidenity is a leading IT Software Development company that prides itself on innovation and excellence. We provide cuttingedge solutions to our clients worldwide and we re looking for a seasoned L3 Support professional with strong Java coding skills to join our dynamic team.

Role Overview:

As an L3 Support Engineer you will be responsible for providing advanced technical support to our clients resolving complex issues and ensuring the highest levels of customer satisfaction. In addition to your support duties you will also be involved in coding tasks using Java to enhance and maintain our products.

Key Responsibilities:

Provide expertlevel technical support to our clients including troubleshooting and issue resolution.

Collaborate with crossfunctional teams to resolve complex technical issues.

Develop and maintain tools and scripts to automate support tasks.

Participate in code reviews and contribute to the development of new features and enhancements.

Document technical solutions and best practices for internal and external use.

Stay uptodate with the latest technologies and trends in the industry.

Qualifications:

Bachelors degree in computer science or a related field.

Minimum of X years of experience in technical support with a focus on L3 support.

Strong proficiency in Java programming language.

Experience with troubleshooting complex technical issues in a fastpaced environment.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.