DUTIES AND RESPONSIBILITIES:

1. Keeps computer systems running smoothly and ensures that users get the maximum benefit from them
   
2. Installs and configures computer hardware operating systems and applications
   
3. Monitors and maintains computer systems and networks
   
4. Talks to the staff through a series of actions to help set up systems or resolve issues
   
5. Troubleshoots system and network problems diagnosing and solving hardware or software faults
   
6. Provides support including procedural documentation and relevant reports
   
7. Sets up new users accounts and profiles and deal with password issues
   
8. Tests and evaluates new technology
   

Requirements

SKILLS AND QUALIFICATIONS:

• At least 3 years of working experience in IT.
  
• Contact Center Support Engineer (Ring Central or Nice CX One Tier 3)
  
• Knowledge of Network cabling and cable management
  
• Experience configuring router and firewall appliance
  
• IP Management skills
  
• Basic English communication skills
  
• Knows email reporting ticketing
  
• CRM knowledge (salesforce Zoho)
  
• Active Directory knowledge (all platform is a plus)