Product Designer

Who we are
American Airlines is the world s largest airline with over 6700 flights transporting more than half a million passengers to destinations around the world every day. Over 2 million customers interact with our digital channels daily. We re not just in the business of flying planes but making sure our customers have a phenomenal experience during every step of their travel journey with us.

Why you should work with us
We re a multidisciplinary UX team that drives the user experience for our customer and employee facing applications. In this position you ll work within a crossfunctional team where you ll influence product and design decisions with ownership of projects from inception through development. You ll get to showcase your experience and knowledge in UX research design content and information architecture.

The job
American is transforming the way we deliver software and solutions for our customers and this role is a new one at American. As part of this transformation the UX organization is aligning to a Portfolio and Product based culture and we are looking to hire a UX Product Designer.

The UX Product Designer is a thoughtful empathetic and experienced UX professional with extensive knowledge of UX best practices and handson experience with interaction / visual design information architecture user research and UX strategy. This job is a member of the User Experience (UX) and Digital Platform team within IT.

This is an exciting opportunity for the right individual to work across disciplines to take large complex applications and transform them into simple intuitive experiences. You ll wear many UX hats and be responsible for conceptualizing prototyping presenting and delivering a variety of UX deliverables (personas flows research plans test scripts low and hifidelity mockups).



Principal duties and responsibilities

General

Work with crossfunctional teams using agile methods to define user stories and UX deliverables
Influence outcomes and product owner decisions based on UX best practices design principles and research
Collaborate with developers to find the most effective expedient and efficient way to implement solutions
Collect analyze present and action feedback and manage changes to deliverables
Present work in a clear and compelling manner to stakeholders
Provide timely status updates (including work left to do issues risks) on all products
Communicate effectively with all team members to get work done

Design

Design the visual style interface and interaction flow of applications and experiences
Contribute to and adhere to the patterns of a given design system
Develop conceptual diagrams wireframes visual mockups and prototypes


Information Architecture

Advocate for the user and collaborate with business owners to develop features and flows that align with the user s needs
Gather and translate rules and assets into UX systems programs and enterprise solutions
Prepare manage update and distribute UX documentation (navigational flows wire frames mockups use cases task flows prototypes content system errors etc.)
UX Research

Create research strategies based on desired outcomes and develop usability test plans scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
Use research techniques (heuristic reviews user interviews remote unmoderated and inperson testing) to determine easeofuse and comprehension of designs and ideas
Design recruit / schedule and moderate usability studies and user interviews

A qualified candidate should possess

Bachelor s degree in Human Computer Interaction Human Factors Engineering Computer Science Visual Design Library Sciences or other related discipline or equivalent experience or training
3 years of experience as a UX practitioner with a background in user experience design interaction design or similar
Strong skills in modern design and prototyping tools (Figma Adobe CC etc.)
Experience working closely with developers from inception through implementation in an agile environment
Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
Proven ability to collaborate effectively across disciplines product lines roles geographical and time zone boundaries
Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
Indepth understanding of both qualitative and quantitative research methods
Strong understanding of usercentered design principles and a solid grasp of trends in web and app design
Strong organizational skills and the ability to label classify and intelligently build flows and wireframes for complex computer applications are a plus
Experience rapidly iterating designs to conduct user testing and to deliver to development teams
Experience in responsive adaptive and accessible designs
Ability to manage multiple concurrent projects and communicate effectively with nontechnical users
A preferred candidate should posses

Bachelor s or master s degree in Human Computer Interaction Human Factors Engineering Computer Science Visual Design Library Sciences or other related discipline or equivalent experience or training
5 years of experience as a UX practitioner with a background in user experience design interaction design or similar

Sound like a good fit Please include an online portfolio demonstrating a strong experience in creating usercentered experiences with your cover letter and resume.