Proposing and championing improvements to our UX processes and balancing managerial responsibilities with providing handson design support for projects.
- Presenting ideas to stakeholders and advocating on behalf of the user experience using both quantitative and qualitative methods.
- Develop research strategies and proposals and execute on time and on budget while conducting research synthesize findings and communicate insights to inspire teams catalyze design and fuel strategic decisions.
- Providing visibility into delivery targets commitments progress and proactively identifying impediments and appropriately resolving issues using networks of peers and formal channels (including escalation if required)
- Utilizing team feedback and metrics to identify areas of opportunity and working with teams to continuously improve.
- Coaching the team to improve collaboration and selforganization emphasizing continuous learning and growth.
Required Skills:
- 7 years or equivalent compelling experiences as a problem solver for enterprise software and demonstrated Systems Thinking abilities to understand how products and applications work together.
- Extensive knowledge of user experience research tools and techniques (e.g. generative research planning and executing interviews usability testing benchmarking card sorts etc.) and know the strengths and weaknesses of each.
- Handon and extensive experience with modern design tools Figma Lucid etc.
- Experience leading and mentoring high performing teams and collaborative teams and develop meaningful relationships to achieve common goals.
- Strong understanding and commitment to usability and usercentered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing contextual interviews and heuristic evaluations.
- Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS NVDA Zoomtext) and proven track record of incorporating into your daytoday work.
- Adept and empathic humancentered designer creative thinker and thought leader who can conceive and articulate service experiences that consider physical and digital interactions with a portfolio that includes a breadth of work
- Familiar with the intricacies in discovering defining designing and delivering omnichannel experiences at scale
- Ability to synthesize complex interdependent and sometimes competing needs
- Excellent written and verbal communication skills including the ability to clearly and effectively present concepts and justify design decisions
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Preferred Skills:
- Ability to manage work in a highly technical changing environment.
- Excellent communication listening and negotiation skills with clients and senior executives write speak and present information effectively persuasively and confidently in a variety of communication/corporate settings.
- Experience designing enterprise applications preferable.
- A11y knowledge/experience.