End User Support Analyst IV

Responsibilities:

• Under minimal supervision provide information systems level 1 2 and 3 technical support to the end user community.
• Troubleshoots and resolves hardware software and user problems as they arise.
• Manages incidents (tickets) from beginning to end.
• Participates in the resolution of chronic problems and/or other technical projects as assigned.
• Install new expands existing and configures operating systems software applications utilities and service packs based on end user needs.
• Perform software and hardware upgrades routine maintenance and monitoring.
• Tests new software operating systems upgrades and applications prior to implementing into production.
• May train users in use of equipment and software.
• May participate in projects as a project team member.
• Update Remedy in a timely manner.

Qualifications:

• Experience supporting Windows operating systems
• Experience managing large PC environment preferred
• Have broad expertise in computer software applications desktop systems and networks.
• Good technical analytical problem solving communication and customer service skills.