Azure Cloud Operations Support Engineer

Location: Canada Remote is fine (Pref Vancover) Must Support in PST timezone (8 hrs)

Role Azure Cloud Operations & Support Engineer

Responsibilities:

• Azure Expertise:
  • Demonstrating indepth knowledge of Azure services including VMs App Services Networking Storage and AAD.
  • Troubleshooting and resolving complex Azurespecific incidents within defined SLAs leveraging your deep understanding of the platform.
• Ticket Incident Management:
  • Owning incident ownership from initial response time to resolution leveraging internal Costco ticketing systems.
  • Good communication with stakeholders.
  • Collaborating with crossfunctional teams of developers and security to ensure smooth issue resolution.
  • Escalating critical incidents effectively and following established escalation procedures.
• Ongoing Maintenance:
  • Executing tasks and tickets including maintenance patching updates and configuration management to maintain platform stability.
  • Automating routine tasks using Azure Automation and PowerShell scripting for enhanced efficiency.
  • Maintaining our Knowledge Base for comprehensive documentation for future reference.
• Security & Compliance:
  • Adhering to strict Azure security best practices and enforce defined security policies and procedures.
  • Partnering with security teams to identify and mitigate vulnerabilities ensuring continuous improvement of our security posture.
  • Staying informed of evolving Azure security features and industry compliance regulations.
• Knowledge Sharing & Continuous Improvement:
  • Actively contributing to our internal Knowledge Base documenting solutions and lessons learned from incidents and ongoing tasks.
  • Sharing expertise through internal knowledgesharing sessions and collaborating with the team to identify and implement ongoing improvements.
  • Proactively suggesting new tools and methodologies that enhance our operations and user experience.

Qualifications:

• Bachelors degree in Computer Science Information Technology or related field (or equivalent experience accumulated over time)
• 3 years of experience in cloud operations specifically with Azure cloud technologies
• Proven ability to troubleshoot and resolve complex Azurerelated issues
• Strong understanding of Cloud friendly OS systems administration and scripting languages
• Experience with monitoring tools like Azure Monitor and Log Analytics
• Excellent communication and collaboration skills
• Experience with Infrastructure as Code (IaC) tools such as Terraform

Additionally we consider the following as valuable assets:

• Familiarity with DevOps methodologies and tools like Azure DevOps
• Experience with Azure Cost Management and optimization strategies
• Security certifications (e.g. AZ500)