Patient Service Coordinator

Shift : MF; 09:00 05:30

Start Date .. Date Start: 03/31/2024

Unit: . . Cardiology Yawkey Center (MG5230) (GHX190)

Job Description

• The Patient Services Coordinator II under general supervision of the Practice Manager provides administrative support to health care providers in a highvolume ambulatory setting functioning as the primary interface between the patient and providers.
• The emphasis is placed on the ability to organize priorities complete tasks manage confidential patient information and enhance the quality of service to patients.
• Performs all checkin and checkout functions as outlined by the MGH/MGPO Front Desk Standards of Operations.
• Maintains confidentiality and privacy that are consistent with HIPAA guidelines.
• Provides support and information to providers to problem solve and manage complex administrative patient issues.
• Triages and manages complex telephone calls utilizing courteous customer service skills.
• Maintains confidentiality and privacy that are consistent with HIPAA guidelines.
• Completely performs and is a resource to other team members in all revenue enhancement activities including but not limited to registration verification copayment collection cash management encounter form reconcilement etc.
• Schedules patient appointments and schedules procedures using the Epic systems Cadence and Epic Clinical programs.
• Manages Epic In Baskets & Epic Workqueues
• Coordinates and tracks appointments via Epic Follow Up Work Queue Lists
• Assists with training and orientation of new staff where applicable.
• Performs all other related tasks which would facilitate the flow of patients through the practice or which would enhance the quality of service to patients.
• Other duties as directed.