Dutch speaking Customer Support Specialist

• Handle all incoming contacts from customers (drivers accomodation hosts or guests) through various channels (phone email and chat)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading partners by answering basic questions and general enquiries cancellations and amendments
• Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners

• Native/fluent in Dutch both oral and written. Fluent in English (at least B2 level)
• Previous work experience in customer service/support roles
• Car rental or travel experience is preferable
• Hospitality experience will be nice to have
• Passionate about customers and customer service
• Problemsolving skills
• Upbeat and positive attitude
• Ability to identify apply and explain your product and/or service expertise with clarity

• Excellent remuneration package based on experience skills and performance
• A dynamic and creative team with positive and friendly atmosphere
• Private life and health insurance
• Financial support in case of courses/seminars the employee would like to take part in
• 25 days annual leave per year
• Relocation support
• Guidance and tools to reach your full potential

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