Inbound Customer Service Representative

About us:

As the leading supplier of standard and modified storage containers in Northern California Conexwest designs and fabricates specialty containers of all types. Our specialty workforce are extremely versed in creating habitable specialty containers to the simple addition of shelving workbenches and drawers if you can imagine it we can create it.

Our philosophy:

Conexwest strives to deliver the highest quality products and services to meet the demand and expectations of our valued customers. We pursue excellence and exceed industry standards because simply #WeBuildItBetter

Our Company Culture is:

• Detailoriented quality and precisionfocused
  
• Innovative innovative and risktaking
  
• Peopleoriented supportive and fairnessfocused
  
• Teamoriented cooperative and collaborative
  

We are looking for an Inbound Customer Service Representative to manage client communications and provide high quality customer service for our clients. As an Inbound Customer Representative you will communicate with our customers via email and inbound or outbound calls including sales inquiries providing order updates and client customer service.

Ideal candidates will be able to demonstrate excellent communication/customer service skills knowledge of CRM software and the ability to manage multiple tasks at once.

Responsibilities:

• Manage a high volume of inbound/outbound phone and email contacts from both current and prospective customers who are calling to receive quotes.
  
• Understand customer s needs for sales inquiries and direct them to the relevant sales department.
  
• Communicate within various departments on client communication and needs.
  
• Provide updates and delivery status on invoices.
  
• Handle customer problems by creating a case and directing to the relevant department.
  
• Ability to handle accounting tasks such as updating payment information or closing invoices.
  
• Manage dispatch scheduling matters such as updates pickups and dispatch schedule changes.
  

Requirements

• Residing in TX state.
  
• High School Diploma or equivalent.
  
• At least 2 years of experience providing customer service or sales.
  
• Effective oral and written communications skills; must demonstrate a professional and polished demeanor with a positive upbeat and friendly manner.
  
• Good customer service skills; must be passionate about delivering quality service and making a difference in the customer experience.
  
• Ability to listen attentively solve problems creatively and create winwin situations with internal and external customers.
  
• Proficiency in Excel CRM and other software programs.
  

Benefits