Multilingual Customer Care Mediator

Are you fluent in German and English (strong B2 level) We are seeking talented individuals to join our team as Customer Service Mediator in Sofia.

Summary of the role:

• Mediate and resolve customer issues and conflicts in the travel industry.
• Provide excellent customer service through various tasks like answering inquiries resolving issues updating information and ensuring customer satisfaction.
• Analyze data to identify and address recurring customer issues.

Project: Travel industry

Compensation & Benefits:

Salary: 43800 BGN/gross year

Bonuses: Transportation & Performance bonus (50 BGN 300 BGN) Life event bonus (500 BGN)

Training: Provided (2 weeks 2 weeks nesting)

Benefits: Medical coverage transportation allowance career advancement opportunities annual events paid holidays multisport card discounts

Joining deadline: 18/03/2024

Schedule & Location:

Location: BGR Sofia

Schedule: MonFri 8:00 am 8:00 pm

Relocation package available for individuals outside Sofia:

• 14 nights accommodation
• Travel expense reimbursement (up to 490 BGN after 6 months)

If you are interested in this exciting opportunity please submit your application today at

Remote Work :

No