Administrative Assistant-Standard

Title: Human Resources Rep.

The contingent worker will be working remotely.
Work hours: 8am 4:30pm EST or 8:30am 5pm EST (would like 1 for 84:30 role and 2 for 8:305pm role)
Interviews via Teams.
Equipment will be provided.

Job Summary:

Delivers service in a professional and efficient manner providing prompt assistance while managing expectations to achieve high levels of customer satisfaction.
Provides realtime accurate and comprehensive responses to telephone and written inquiries regarding the Sentara prehire process and general HRrelated issues policies procedures and processes.

Escalates complex issues where applicable.

Processes employee related transactions accurately based on research employeespecific information and process guidelines.

Maintains appropriate documentation and records for HRrelated cases in HR Help Desk.

Bachelors Degree Preferred.
Bachelors or Associates Degree requires 1 or more years of Human Resources and/or customer support experience.
No degree requires 3 or more years of Human Resources experience and/or customer support.

Additional Requirements/Experience needed to be successful in the role:

Workday experience preferred working in a fastpaced environment knowledge of Microsoft applications (word excel etc).