Customer Service Representative

Location: High Point NC 27262

Duration: 5 Month Contract

Hours: 08:00 AM 05:00 PM (Mon Fri)

Job Description:

• Provides a variety of customer service support and technical guidance to internal and external customers.
• Responsibilities may include solving problems researching complex information and building customer relationships.
• Receives complex customer needs via incoming mail telephone and/or electronic contact regarding the organizations products and/or services enters and adjusts orders resolves questions and complaints within span of control.
• Responds to a wide scope of inquiries and/or complaints regarding the organizations products and/or services contract requirements pricing delivery dates adjustments to bills/orders and other account management questions.
• Assists with reviewing and coordinating customer service activities pertaining to shipping plant schedules inventory levels and sales activities by reviewing reports orders shipments and other information as required or directed by management.
• Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
• Educates and informs customers of current or new product lines that may satisfy customer needs and assists with selling additional products.
• Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders and facilitate recurring or new orders.
• Performs other duties as assigned.

Qualifications:

• Five years of customer service experience.
• Minimum 6 months to a year of SAP experience which includes placing orders creating deliverables and invoicing.
• College degree preferred or 5 years customer service experience.