Resident relationship Officer

3 months contract with a Local Authority

Job Summary:

The role exists to ensure that every resident living in an Enfield Council Home irrespective of tenure when facing the most significant challenges of life have access to a single point of contact to guide support coach and empower them to identify their inner strength and identify new pathways of progression and resolution of the issues impacting on their lives.

Access to the service will primarily be for short to medium term solutions however in some more complex cases engagement with a case may be long term. The resident can be assured the Resident Relationship Manager role does not end until the solution is resolved.

Key Duties/Accountabilities:

Work flexibly to deliver high quality of services provided in respect of Resident Relationships Management service and to provide effective out of hours emergency cover detail to be determined as required by service teams need and in cognisance of individual circumstances.

Provide crisis intervention support to individuals or households in periods of crisis assessing risk and working with multiple agencies to ensure the immediate safety of those concerned and beyond this setting a pathway to long term resolution.

To provide early intervention for individuals or households with additional needs exploring ways to build confidence build support networks and structured plans to deliver required outcomes for residents.

Provide a range of mediumterm solutions for residents who may require longer term interventions to achieve the results they require or aspire to achieve from the service.

Sets boundaries with residents offering assurances that the support will be available throughout the full life cycle of the issue.

Ensure all cases are closed safely so the resident is clear that whilst it is the end of this intervention it is not the end of the support available to them offering clarity about the ongoing tools and resources of support available once the case is closed.

Essential Experience Required:

Experience working with relevant legislation regulations policies and procedures in relation to adults and housing and how these are applied to service delivery is essential.

Experience of using housing management IT systems is essential.

Experience of dealing with housing providers and support services for vulnerable groups is essential.

Experience of delivering customer facing multilandlord tenure blind tenancy management complex casework management is essential.

Essential Qualifications Required:

Housing related qualification or willingness to undertake professional on the job training is essential.

Additional information to note:

Working hours: 35 hours per week

This is a hybrid role. It will be a mixture of onsite working home based and office working.

Enhanced DBS check is required for the role.

The role demands willingness to travel between locations.

The closing date for this position is 29^th February 2024.