WFH Customer ServiceData Entry remote - Urgent Position

Description:

The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination team

You will primarily be doing data entry of claims information into our claims management systems

Follow up on missing information in order to process the claim

Review invoices to ensure accuracy

Compile reports from systems with claims information

We are looking for a Chat Service Representative to work within our Customer Care department providing legendary support for our ecommerce and client service. The ideal candidate will have email chat and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also be able to work in a collaborative team environment.

Requirements:

Answers incoming customer live chats regarding website navigation issues service questions and general client concerns

Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate

Create relationships with new customers to better understand and achieve their needs

Respond to the customer questions inquiries requests and problems accurately concisely and appropriately

Continually portray and project a positive and professional image.

Provide administrative support to the customer service team

May assist with overflow work and other duties as needed

Benefits:We offers competitive salaries and benefits including: medical/dental/vision plans life and accident insurance 401(K) employee stock purchase plan educational expense reimbursement employee assistance program flexible work hours (availability varies by office and job function) training programs matching gift program and more