International US Customer Service - Voice Retention Support

Overview:

Key Responsibilities:

• Handle inbound and outbound calls from international US customers to assist with retention support.
• Provide personalized service to understand customers needs and proactively address any issues to retain their business.
• Develop and maintain a deep understanding of the companys products and services to effectively support customer retention.
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
• Use effective communication skills to build and maintain strong relationships with customers.
• Escalate complex issues to appropriate channels for effective resolution.
• Document customer interactions and feedback to identify trends and improve retention strategies.
• Adhere to performance metrics and contribute to the overall team goals.
• Stay updated on industry trends and customer service best practices to enhance retention efforts.

Required Qualifications:

• Bachelors degree in a relevant field or equivalent work experience.
• Proven experience in a customer service role preferably in a voice support environment.
• Fluency in English and one or two additional languages such as Spanish French or German.
• Strong problemsolving skills with the ability to think on your feet and find effective solutions.
• Exceptional communication skills both verbal and written.
• Ability to multitask prioritize and manage time efficiently in a fastpaced environment.
• Experience using CRM systems and other customer service technologies.
• Proven track record of meeting and exceeding customer retention goals.
• Ability to adapt to change and work effectively in a diverse team environment.
• Strong attention to detail and a commitment to delivering highquality customer service.

multilingual,customer retention,communication,time management