Customer Support

• Respond promptly and professionally to customer inquiries via chat and voice process.
• Identify and assess customer needs providing accurate and relevant information or solutions.
• Resolve customer complaints or issues effectively and efficiently escalating when necessary.
• Maintain a high level of product knowledge to address customer queries and provide appropriate guidance.
• Document customer interactions and transactions accurately in the system.
• Collaborate with crossfunctional teams to resolve complex customer problems.
• Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved.
• Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
• Stay updated on product updates policies and procedures to provide accurate information to customers.

• Competitive salary and benefits package
• Opportunity to work on cuttingedge technology in skincare
• Collaborative and inclusive work culture
• Room for professional growth and skill development

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