Sales Consultant - BFC Group Holdings

BFCHRJ086 Sales Consultant Retail Branches Bahrain

About the role:

The job holder is responsible for the daily interaction with the customers within the branch network.

Your Responsibilities:

• Ensure the float is counted by the Branch Manager and regular spot checks are carried out on

their float.

• Immediately inform the Branch Manager when a surplus or shortfall is identified in the till.

• always Ensure protection of entrusted money and any other valuables to the company by

ensuring the till is always locked when the cashier is not present at their desk.

• Ensure adequate cash stock is always available and when a potential shortage is identified the

branch manager is immediately advised. Stick to the advised limits for cash stock.

• Help prospective or existing customers to understand their needs and explain options to

prospective customers regarding the best product available for them to use.

• Respond promptly and efficiently to customers instructions requests and enquiries always

regardless of whether it is your direct responsibility. All staff should actively seek to manage any
queries to a successful conclusion.

• Make suggestions for improvements to customer service to the branch manager based upon

feedback from friends or relatives who have used the Companys services.

• Ensure the Branch Policies and Procedures are followed and where appropriate make

suggestions for improvements to the Branch Manager.

• always Ensure the protection of security of their User ID and password for BFC systems.

• Ensure accuracy of the data ensured into the system for the transactions.

• Remain continually up to date with the Companys Policy and Procedures.

• Manage the stock levels for Foreign Exchange services ensuring replenishment and repatriation

are carried out as and when require.

• Ensure successful handover of your till passwords keys or anything else relevant to the

successful operation of the branch on vacations of long leaves or as requested.

About You

• Higher secondary school education required as a minimum.

• Minimum 1 year administration customer service or sales experience

• Fluent in English Hindi and Arabic

• Strong customer service skills

• Excellent communicator

• Basic PC skills (intermediate knowledge in MS Office)

• High attention to detail.
  

1