Spa Reception Agent

Service Technician

Location: Nebraska, On the Road

About the Position:

Under the direction, the Field Service Manager, the Service Technician is responsible for installing and repairing Intelligent Transportation Systems (ITS) installations for various end-users.

Key responsibilities:

• Assist in the installation and integration of new and replacement equipment as required
  
• Supervision of in-road and roadside civil construction activities
  
• Supervise subcontractors to ensure installations, repairs and service are performed in accordance with IRD standards
  
• Provide unparalleled customer service excellence
  
• Adhere to Corporate safety and quality policies
  
• Maintain company vehicles to ensure excellent working conditions, cleanliness and adhere to regular maintenance schedule
  
• Provide routine maintenance and emergency service work to installed equipment as outlined in the service contracts
  
• Maintain client relations by communicating with and training customers on the use of IRD deployed systems
  
• Provide accurate and detailed record-keeping for service work performed, in IRD s standard format including on-site record and electronic reporting. (a web-based service ticket reporting tool)
  
• Integration of roadside electronics, specialized testing, calibrations, and set-up of various parameters through software menus
  
• Post-installation drawing and specification reviews for site compliance verifications and corrections may be required.
  
• Work with people from other areas of the company (ex. Technical Support, Engineering, Sales, Manufacturing, etc) to resolve any technical, design or functional issues.
  

Requirements

About You:

• General knowledge of software and hardware applications with a focus on Linux/Unix & Microsoft Windows-based environment
  
• Ability to work with Microsoft Office (Excel, Word, Outlook, etc.)
  
• Excellent work record of self-motivation, judgment, productivity, and safety
  
• Mechanically inclined with the ability to operate basic hand tools such as grinders, drills, meters crimping pliers, screwdrivers, soldering irons, and wrenches
  
• Ability to troubleshoot and analyze hardware and system operation problems using tools of the trade
  
• Ability to work with minimal supervision in a demanding environment
  
• Excellent verbal and written communication skills
  
• Strong customer service skills
  
• Self-motivated with good organization and time management skill
  
• Ability to lift 65 lbs
  
• Work outdoors for extended periods of time
  
• Possess formal training, education in electronics technology or equivalent experience
  
• Must possess a valid passport and be able to travel throughout the region
  
• A valid Drivers License and a clean driving record is required as a condition of employment
  
• Required to pass a DOT Medical exam bi-annually
  

Benefits

What we offer:

Employer paid life insurance, Accidental Death, and Long term Disability

401K Matching after 1 year

Employee and Family Assistance Program (EFAP)

Employee referral program

Bereavement Leave

About Us:

International Road Dynamics Inc. (IRD), a Quarterhill company is publicly traded on the TSX(QHTR). We are a multi-disciplinary Intelligent Transportation Systems (ITS) company with the expertise to develop integrated technical solutions to solve unique and challenging transportation problems. Established in 1980, IRD has been recognized as a world leader in the design, development, and deployment of customized technology solutions for the ITS industry. Today, IRD offers a growing portfolio of related services and solutions, bringing new technology to transportation planning, operations and management by harnessing the power and value of the Internet of Things to deliver transportation intelligence.

IRD provides equal opportunity for all applicants, regardless of any protected status in accordance with applicable laws where the position is being hired; including but not limited to: race, colour, religion, gender, national origin, age, disability, sexual orientation or veteran status. We support an inclusive workplace where employees, partners and associates can be successful.

This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

We appreciate all responses and will acknowledge only those being considered for an interview.

We respectfully request no calls or unsolicited resumes from Agencies.