Voice Engineers

Position : Voice Engineers

Location: Remote

Contract

Primary skills :

• 1. Cisco Telephone (UCCE or UCCX, CUCM, Etc.) IVR skill
• Positions in this function are involved in various aspects of design, engineering and operations of the voice data networks and related equipment.
• Provide project planning, implementation and support of new network or voice systems and direct technical analysis of hardware, software or networks.
• Telecommunications Engineering Core Tasks
• Design, build and deploy voice and digital channel systems.
• Script and deploy call flows
• Monitor end to end voice and digital channel systems.
• Respond to and resolve voice and digital channel issues.
• Create and maintain knowledge/technical documents.
• Identity end-user requirements
• Identify opportunities for improvement and implement.
• Mitel VOIP PBX 3000 Series
• Mitel VOIP ACD System
• Mitel IVR