BusinessMetrics Analyst- Mid Level

The North Carolina Department of Health and Human Services requires the services of a senior business analyst/metrics analyst to support the Strategy team within Information Technology Division

• The North Carolina Department of Health and Human Services requires the services of a senior business analyst/metrics analyst to support the Strategy team within Information Technology Division to help with business case analysis, process re-engineering and to develop dashboards to measure organizational performance.
• The role also includes development and maintenance of plans, documents, templates solutions etc.
• by collaborating with all the cross functional ITD teams.

RESPONSIBILITIES

• Works to understand the Information Technology Division structure, and overall organizational strategy and operating objectives, including their linkages to related areas.
• Collaborate with cross functional teams to help identify performance measures that align with organizational strategy.
• Develop and maintain dashboards in various formats utilizing Power BI and other such tools for different audiences.
• Monitor and evaluate performance metrics to identify areas of improvement.
• Collaborate with various teams to document and centralize ITD processes using BPM standards.
• Help develop and maintain SharePoint sites for ITD teams.
• Conducts market research and analysis for IT specific use cases as needed.
• Develop processes and standards to maintain Training Tracker for the organization.
• Assist with IT Strategy Analyst to develop and maintain the ITD biennium plan.
• Collaborate with the Workforce Strategy Manager to develop workforce strategy plans and develop roadmap that aligns with the modernization strategy.
• Assist Workforce Strategy Manager to develop the DEI charter.
• Develop various PowerPoint presentations for executive level meetings.

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:

• Demonstrated experience developing dashboards using Power BI, or similar tools.
• Extensive understanding of SharePoint end user experience, sites, libraries, lists, groups, and general functionality.
• Strong writing and communication skills and can build relationships with both their team members and clients.
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication, and problem-solving skills.
• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors.
• Ability to act independently with sound business judgment and thrive in an environment with diverse communication styles.
• Ability to prepare and present oral and written documents clearly and concisely.
• Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK Guide and Standards.
• Experience working with customers to advise on strategies, alternatives and the implications of specific application customization and interface design.
• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines.
• Understanding of Software Development Lifecycle (SDLC) concepts and processes.
• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project.