Lead Business Analyst IT

Multiple positions are available across business domains including Airline Commercial, Revenue Management, Cargo, Flight Operations, Crew Management, Aircraft MRO, Contact Center, Corporate functions such as HR, Finance, Facilities Management, Transportation, Procurement etc. Key Roles and Responsibilities: • Facilitate communication as a primary interface between the customer/business and the technology teams. • Collaborate, Collect, analyze and model business needs and requirements. • Create detailed user stories, process flows and other associated documents required for User experience and technical teams to design and carry out development without ambiguity • Support the product owner with the decision making process and shape up the right product • Support the technical lead / architect in designing the technical framework that meets the desired business outcomes of the solution envisioned. • Support quality assurance team members in test case scenarios and ensure quality and integrity of overall solution and customer experience. • Participate in sprint planning, backlog grooming and sprint review meetings and contribute to continuous improvements to the efficiency and quality of the processes • Help prioritize and manage the product backlog • Ensure project and product objectives are met with scope, timeline, cost and overall budget allocations • Provide mentoring and coaching to business analysts. Contribute in setting best practices and standards for the organization wide BA Center of Practice