Head of Nearshoring

Responsibilities:

• Responsible for competence build up and deployment readiness of the team across the Packet Core and User Data Management portfolio
• Responsible for the Utilization and Billability of the team members and ensure that it meets the Organizational targets
• Deployment planning as per the resource forecasts
• Ensure meeting organizational hygiene monthly for time reporting and zero missing hours
• Set Individual Performance Goals and Development goals for each team member that ensures the fulfilment of the domain growth objectives.
• Follow up on Individual Performance Goals regularly with individual team members and set performance improvement plan when necessary.
• Competence enhancement planning and execution
• Drive Escalations for Resource fulfilment, Delivery Mix and act as interface towards Global Service Delivery organization
• Collaborate and work closely with the Support organization to find the root cause analysis of key and critical problems/CSRs and issues by providing domain expertise and involving the right support from Design unit, and global Solution Areas.
• Develop automation and drive its adoption across the MA, and this includes and not limited to onboarding projects to Rosetta, automated Upgrade using Rosetta, Automatic acceptance testing, CI/CD, Automate design and integration, etc.
• Prepare service delivery assets and promote the adoption of the global assets developed by the respective Solution area and Service delivery organization. Report MA needs on specific assets development.