Principal Systems Services Engineer

Responsibilities:
• Delivering high quality technical services to Oracle ACS Customers
• Ensuring adherence to internal methodology, tools and quality standards
• Identifying required/recommended actions on customers systems as main output of service delivery, based on own knowledge and experience
• Understanding customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
• Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.
• Active participation on services development
• Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences, and others which can benefit ACS Business results