Customer Care Consultant
نُشرت في :
06-12-2022
صاحب العمل نشط
1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
رقم الوظيفة : 1784352
Responsibilities
Provide professional customer care support on a 24x7 basis for general enquiry, billing support and technical troubleshooting.
Provide resolution related to all company s services such as Mobile, Broadband, Digital Voice, TV and all other Value-Added Services (VASes) on a timely manner within Service Level Agreement from all various escalation modes.
Educate and guide customer on end-to-end self-help transaction and to achieve first call resolution.
Handle Business relocation, consumer relocation, customer fiber delay issues, to work with internal (SPOC) to liaise with third party fiber provider (NLT) for resolution. Support dealer call in to check on customer s eligibility to apply for New/Recontract services based on consumer/business policy.
Track all callback/follow up cases via CARE portal and utilizes knowledge management portal at all time, to ensure accurate information provided to customer.
Ensure that all other enquiries which are escalated to other teams or departments are handled in a timely manner.
Up sell and cross sell all services whenever customers call into the hotline.
Collect and channel feedback on customers needs, potential issues, processes and service enhancement to Management as an ongoing process in the pursuit of service excellence.
Provide statistics and information on the nature of calls as and when there is call surge on the product or customer s issues. Eg. new promotions, product launches and technical outages.
Provide ad-hoc onsite support / make outbound calls to resolve issues for exceptional customers.
Proactively alert customers of potential issues to enhance customers experiences.
Process manual orders not supported by system automation.
Contribute to the success of the department / division by achieving all the Key Performance Indicators.
Requirements
Diploma in IT / Computer Studies / Networking or GCE A level
1 to 2 years of working experience in a service industry will be an advantage.
Excellent interpersonal and communication skills.
Systematic, meticulous and a good team player.
Willing to work on rotational shift roster and weekends / public holidays
Diploma in IT / Computer Studies / Networking or GCE A level 1 to 2 years of working experience in a service industry will be an advantage. Excellent interpersonal and communication skills. Systematic, meticulous and a good team player. Willing to work on rotational shift roster and weekends / public holidays
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
