Workplace and Travel Service Lead

Responsibilities:

• Accountable for the day-to-day site FM service delivery for Unilever sites (offices and factories), in line with established service levels and KPI’s whether provided by a third party or by Unilever WPS team
• Support the implementation of Facilities Management Transformation (FMT) program which includes service delivery standardization, simplification of processes, providing an optimized organizational support structure, and cost optimization
• Collaboration management: Management of key FM suppliers and various 3rd party suppliers
• Resolution of performance and service quality issues; Escalation to Country EX Manager as needed
• Deliver innovations and improvement projects aimed at improving cost and service
• Support EX Manager to drive savings initiatives and programs. Plan and manage OPEX & CAPEX (Capital Expenditure) budget
• Ensure timely and accurate performance reporting of both services and financials.
• Support the EX-Manager in the preparation and assurance of accuracy of various Workplace Services (WPS) related reports (i.e., Coupa etc.)
• Evaluate operations and propose improvements as appropriate
• Assist the EX-Manager in evaluating various WPS supplier proposals and recommendations
• Conduct supplier performance reviews and participate in established and agreed governance structure
• Conduct site business relationship management