Recovery Group Leader - Store

• Take a lead in ensuring that prevention is one of the key focus points in the IKEA store.
• Responsible for the Recovery work in the store as described in the Recovery manual
• Responsible for quality control, reporting and claiming process
• Identify and develop needs, potential growth and improvements for efficient ways of working through co-operation within the store and the quality matrix.
• Contribute to the business plan and budget processes within the store.
• Set goals, measurements and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines, and find the best working methods for preventing costs and optimising revenue while keeping the bottom-line profit in mind.
• Implement and continuously ensure optimal usage of common working methods, processes and tools related to the Recovery process.
• Stay aware of daily needs and challenges through interactions with dependent functions, the Business Navigation& Operations Manager.
• Secure sustainable ways of working throughout the whole recovery process