Intake Coordinator

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health and wellness organization located in Pittsburgh and operates health insurance plans in Pennsylvania, Delaware, and West Virginia.

Job Title: Intake Coordinator

Location: Remote

Duration: 5 Months

Job Type: Contract

Work Type: Remote

Work schedule during training will be 8:30am-5:00pm, subject to change

Following the completion of training, the work shift will change to 10:30am-7:00pm, though this work schedule may change

Job Description:

• Training period is at least two-six weeks. No time off can be taken during training. Please make sure candidates do not have any planned vacation or any scheduled time off during the first month. Please include any pre-planned vacation dates in submit form.

• Must be flexible on work schedule

• May be required to work on weekends or holidays as business needs

Required Skills:

• HS Diploma or GED Required

• This is a call center, you MUST be willing to take phone calls for the duration of your shifts.

• Customer Service Skills required

• Call center experience

• Must be comfortable in teleworking and have a workspace free from distractions

• Must have prior experience with a high call volume

• Must be comfortable answering phone calls

• Microsoft office experience (Excel, Outlook, Word)

• Must have problem solving skills

• Must be adaptive

• Must be good at following instructions

• Must be willing to do phone work as it is the basis of this role

• Excellent communication both verbal and written

• Attentive to details

• Insurance experience preferred

• Medical background preferred

• Medical Coding experience to recognize/read the category codes, not to actually code the diagnoses, is preferred

• Must be a quick learner and has the ability to work independently, pay attention to detail, and have the ability to produce high quality work

TekWissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.