Help Desk Support Technician

Job Title: Help Desk Support Technician

Location: Onsite - Fremont, CA

Duration: 6 Months

Overview:

Our client is looking for a Help Desk Support Technician that will be responsible for providing 1st line IT support to internal customers.

Job Summary:

Our client has a vision to become the most influential life sciences company for researchers. Our client is looking for a Help Desk Support Technician to join their team. This is a long term contract opportunity.

Responsibilities:

• Provides basic support for Windows PCs/laptops, printers, telephones, and other IT infrastructure
• Maintains front line desktop support for internal customers and responds to IT request tickets in timely manner
• Performs asset management activities (inventory tracking, distribution, etc.)
• Owns the onboarding and offboarding processes
• Assists colleagues with Global Infrastructure projects and tasks where needed
• Conducts training sessions on newly implemented technologies to educate staff when needed
• Administers ID security card system in place to protect the office space

Required Skills and Experience:

• High School diploma or GED
• Strong technical troubleshooting skills with a focus around Microsoft technologies
• Basic understanding of DHCP, DNS, VPN
• Experience performing Desktop/IT Support activities in a Windows environment
• Working knowledge of Windows Active Directory and file server permissions
• Experience supporting MS Office Suite (Outlook, Word, Excel, PowerPoint), as well as Microsoft O365 + and Microsoft Teams
• Able to troubleshoot Windows 7/8/10/11